User Safety
Ravona World User Safety Policy
Date of last Update: 22 August 2025
At Ravona World, we are committed to promoting user safety and supporting the highest standards of social responsibility. Your well-being and enjoyment are our priorities, and we work to ensure your experience remains positive, balanced, and fully within your control.
We acknowledge that online gaming, when not approached responsibly, can involve certain risks. For this reason, we actively encourage mindful play and provide tools designed to help you manage your activity and stay in control.
Our mission is to offer an entertaining environment while ensuring that your gaming experience remains safe, sustainable, and enjoyable at all times.
USER PROTECTION POLICY
1. Protection of Minors
With digital access available across homes and devices, safeguarding minors requires effective parental oversight. We encourage parents and guardians to use filtering and monitoring tools to prevent underage users from accessing inappropriate or harmful content.
2. Tips for Parents
- Keep your username and password secure.
- Do not leave your device unattended while logged in.
- Avoid using the “Remember Me” option on shared devices, especially those used by children.
- Monitor the use of all electronic and mobile devices by minors.
- Do not allow anyone under 18 to use services intended for adults.
- Use filtering tools to block access to inappropriate online content.
- If you share your device with minors, restrict their access to social gaming platforms.
Helpful third-party parental-control tools include Qustodio, Bark, Kaspersky Safe Kids, and Google Family Link.
3. Tips for Users
- Make sure playing on Ravonaworld.com is your own choice.
- Set your personal limits before you begin playing.
- Review the rules of each game before participating.
Avoid playing if:
– It interferes with your daily responsibilities;
– You are under the influence of alcohol or any substance.
4. Keeping Track of Your Play
Keep it fun
Social games are designed for entertainment. Play in moderation and enjoy the experience.
Monitor your time
Gaming should complement your day—not take it over. Treat it like any hobby and use it as a short break when needed.
Use our management tools
If you need time away, you may request a temporary break or long-term exclusion at any moment.
Reflect on your habits
If you worry about how frequently you play, consider using our self-assessment questions to evaluate your gaming patterns.
5. Staying in Control
We promote responsible play and offer several tools to help you manage your activity. You can receive Ravo Coins under daily, weekly, or monthly limits.
Our support team is available 24/7 to help you set:
- Daily receiving limits
- Weekly receiving limits
- Monthly receiving limits
To set a limit, contact us at **[email protected]**.
Limits take effect only after they are fully applied and confirmed in writing. If you see that a limit hasn’t been applied, notify us immediately.
You can modify or remove limits at any time by contacting Customer Support or submitting a request through our 24/7 Help form.
Take a Break & Account Closure Options
Take a Break
You may temporarily lock your account for:
- 24 hours, or
- 7 days
Once started, a break cannot be cancelled until it expires. After the break ends, your account will automatically reopen unless you request otherwise.
To request a break, email **[email protected]** or use our 24/7 Help form.
A break takes effect only once confirmed in writing.
Play Pause Options
How Play Pause Works
Play pause provides a longer-term restriction from Ravonaworld.com.
- Minimum duration: 6 months
- Cannot be reversed or modified until the full selected period ends
We take all reasonable steps to block your access, but it cannot be guaranteed 100% fail-safe.
Your commitment is essential—do not attempt to bypass the block by creating new accounts or using alternate information.
During play pause:
- No daily logins
- No star rewards
- No point accumulation of any kind
Virtual Coins During Timeout, Deactivation, or Play Pause
Your account becomes inactive during any restriction.
If reactivated, your Ravo Coin balance will return to the exact amount it held prior to the restriction.
- No refunds
- No transfers
- No pending redemptions processed during restricted periods
Account Information During These Periods
We retain essential account data in accordance with our Privacy Policy.
We aim to pause all marketing communication during restricted periods, though occasional errors may occur. If you receive a message by mistake, email **[email protected]** and we will resolve it promptly.
If you need access to gaming history or other account information during a restricted period, you must contact our support team directly, as online tools will not be available.
Making Your Play Pause Request
To request play pause, contact **[email protected]** or use the 24/7 Help form.
Play pause takes effect only once you receive a written confirmation.
If you notice it has not been implemented, you must notify us immediately.
Deactivating Your Ravona World Account
If you wish to close your account without a fixed timeframe, you may request full account deactivation.
This preserves your data so you can return at any time.
You may reactivate your account by contacting **[email protected]**.
Tips for Play Pause at Ravona World
- Consider applying similar exclusions on all gaming platforms you use.
- Avoid following or engaging with gaming-related social media during your break.
- You may continue receiving marketing emails for up to 24 hours after the exclusion is applied—simply ignore them during that update window.
Exclusion for Unregistered Users
Even if you don’t have a Ravona World account, you may voluntarily exclude yourself.
Email **[email protected]** with:
- Full name
- Residential address
- Email address
- Age
We will block future registration attempts or access attempts.
Play pause can be lifted only if you submit a written request.
We may also exclude users at our discretion if we detect potential gaming-related issues.
Activity Statement
You can view basic gaming activity via the Gaming History section.
For more detailed records or transaction history, contact our 24/7 Customer Support.
6. Self-Assessment
If you're concerned about your gaming behaviour, consider the questions below:
- Do you often relive past gaming experiences or think about future ones?
- Do you hide or lie about your gaming patterns?
- Do interruptions make you angry?
- Do you binge after taking a break?
- Do you use gaming to cope with stress or emotions?
- Do you play early in the morning?
- Do you find ways to play while away from home?
- Do you exceed your own play-time limits?
- Have you lost sleep due to gaming?
- Have you missed work, school, or responsibilities because of gaming?
- Have you quit a game only to return later?
- Do you feel guilt or shame about your gaming behaviour?
- Has gaming caused conflict in relationships?
- Has gaming replaced activities you once enjoyed?
- Do you forget appointments or responsibilities because of gaming?
- Do you get defensive when someone comments on your gaming?
- Do you skip social activities to continue playing?
- Have you lost contact with friends or family due to gaming?
- Do you experience emotional highs or lows while gaming?
If you answered “yes” to several, you may benefit from adjusting your habits or seeking additional support.